Question 1

Does it need a cold chain?

Accepted Answer

Not in transit: it ships lyophilised and dry, at room temperature. Once reconstituted, handling and storage are the responsibility of the laboratory using it.

Question 2

How long does shipping take?

Accepted Answer

3-5 business days with standard shipping, or 24-48 h with Express. Discreet packaging and tracking, anywhere in Mexico. With 3 items or more, standard shipping is free.

Question 3

Can I return it?

Accepted Answer

If the vial arrives sealed and unopened, yes, within 30 calendar days of delivery. An opened vial cannot go back into inventory, so there is no return in that case — what we always guarantee is identity and purity: if it does not match the COA for its batch, we replace it or refund it.